Total IT - Notice history

Modern Workplace (Microsoft 365, Exchange, SharePoint, Teams, OneDrive, Cloud Continuity) experiencing major outage

95% - uptime

Modern Workplace (Microsoft 365, Exchange, SharePoint, Teams, OneDrive, Cloud Continuity) - Major outage

90% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 70.42%

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Aug 2025
Sep 2025
Oct 2025

Hosted Desktop - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025
100% - uptime

Total IT Direct Internet Access (Openreach / Virgin / 6DG / Gamma / Colt) - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Vorboss Direct Internet Access - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025
100% - uptime

3CX Hosted Telephony - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Horizon Hosted Telephony - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Digital Phone Lines - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Service Desk - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Client Portal - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Emails - Operational

100% - uptime
Aug 2025 · 99.77%Sep · 100.0%Oct · 99.26%

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Aug 2025
Sep 2025
Oct 2025

Notice history

Oct 2025

Microsoft 365
  • Resolved
    Resolved

    📢 We’re pleased to confirm that the earlier Microsoft service disruption has now been resolved. All affected services, including Teams, Outlook, and other Microsoft 365 applications, should be functioning as normal.

    If you continue to experience any issues, please try restarting your device. For any further assistance, don’t hesitate to contact the Service Desk.

    Thank you for your patience and understanding. 📢

  • Monitoring
    Monitoring

    📢 We’re seeing positive signs that Microsoft services are coming back online. If you’ve been affected, please restart your laptop and try accessing the applications again - this often helps refresh connections and restore functionality.

    We’re really sorry for any inconvenience this disruption may have caused and appreciate your patience while things get back to normal. 

    If you’re still having trouble after restarting, please contact the Service Desk and we’ll be more than happy to help. 📢

  • Identified
    Identified

    📢 We are currently experiencing issues with Microsoft 365 services, due to a global outage affecting Microsoft's infrastructure. This disruption is linked to problems with Azure, which is impacting connectivity and access across multiple regions including the UK. We are working close with Microsoft to resolve the issue and restore full functionality. We appreciate your patience and will provide updates as more information becomes available. 📢

Microsoft 365
  • Resolved
    Resolved

    We have confirmed from Microsoft that this issue has now been resolved.

  • Update
    Update

    As Microsoft continue their mitigation efforts, they have successfully recovered 96% of impacted resources, teams are working on recovering the remaining 4% of impacted customers.

  • Identified
    Identified

    We have an update from Microsoft, they have identified that an issue within the Azure Front Door (AFD) service is causing intermittent access issues to Microsoft 365 portals leading to wider impact. They are reviewing recent changes that may be contributing to the issue and are actively working on mitigation strategies.

  • Investigating
    Investigating

    Microsoft currently have an issue that may affect users access to emails, delayed emails, and authentication errors. Also, access to other Microsoft 365 services may be impacted. 

    Current status: They are looking at diagnostic data to isolate the cause of the issue.

Sep 2025

No notices reported this month

Aug 2025

Microsoft Outlook - Sending / Receiving Emails
  • Resolved
    Resolved
    This incident has been resolved. We have received confirmation from some of our previously affected users that they can now send and receive emails. After referencing this with Microsoft, they have also confirmed that this issue should now be resolved. If you continue to have any issues with this, please do contact us and we will look into this for you as soon as possible.
  • Identified
    Identified

    Users may experience delays sending and receiving email messages

    Issue ID: EX1144276

    Affected services: Exchange Online

    Status: Service degradation

    Issue type: Incident

    Start time: 29 Aug 2025, 11:36 BST - First reported failure to Total IT at 13:58.

    Scope of impact

    Some users who are located in Europe attempting to send or receive Exchange Online email messages may be impacted.

    Root cause

    An increase in internal service-to-service calls resulted in authentication failures, causing email delays and failures

    Current status

    29 Aug 2025, 14:06 BST

    After analyzing diagnostic date we determined that excessive internal service-to-service calls resulted in authentication failures, causing email delays and failures. We’re throttling these calls to mitigate the issue and provide relief.

    Next update by:

    Friday 29 August 2025 at 16:00 BST

  • Investigating
    Investigating

    We are currently investigating this incident.
    This appears to be a global outage on Microsoft 365

Aug 2025 to Oct 2025

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