Total IT Status - Incident history https://total-it.instatus.com Total IT Mon, 20 Oct 2025 08:30:00 +0000 Microsoft 365 Type: Incident Duration: 11 hours and 55 minutes Oct 20, 08:30:00 GMT+0 - Identified - 📢 We are currently experiencing issues with Microsoft 365 services, due to a global outage affecting Microsoft's infrastructure. This disruption is linked to problems with Azure, which is impacting connectivity and access across multiple regions including the UK. We are working close with Microsoft to resolve the issue and restore full functionality. We appreciate your patience and will provide updates as more information becomes available. 📢 Oct 20, 11:01:51 GMT+0 - Monitoring - 📢 We’re seeing positive signs that Microsoft services are coming back online. If you’ve been affected, please restart your laptop and try accessing the applications again - this often helps refresh connections and restore functionality. We’re really sorry for any inconvenience this disruption may have caused and appreciate your patience while things get back to normal. If you’re still having trouble after restarting, please contact the Service Desk and we’ll be more than happy to help. 📢 Oct 20, 20:24:47 GMT+0 - Resolved - 📢 We’re pleased to confirm that the earlier Microsoft service disruption has now been resolved. All affected services, including Teams, Outlook, and other Microsoft 365 applications, should be functioning as normal. If you continue to experience any issues, please try restarting your device. For any further assistance, don’t hesitate to contact the Service Desk. Thank you for your patience and understanding. 📢 Type: Incident

Duration: 11 hours and 55 minutes

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Identified</strong> - 📢 We are currently experiencing issues with Microsoft 365 services, due to a global outage affecting Microsoft's infrastructure. This disruption is linked to problems with Azure, which is impacting connectivity and access across multiple regions including the UK. We are working close with Microsoft to resolve the issue and restore full functionality. We appreciate your patience and will provide updates as more information becomes available. 📢.</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>11:01:51</var> GMT+0</small><br><strong>Monitoring</strong> - 📢 We’re seeing positive signs that Microsoft services are coming back online. If you’ve been affected, please restart your laptop and try accessing the applications again - this often helps refresh connections and restore functionality. We’re really sorry for any inconvenience this disruption may have caused and appreciate your patience while things get back to normal. If you’re still having trouble after restarting, please contact the Service Desk and we’ll be more than happy to help. 📢.</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>20:24:47</var> GMT+0</small><br><strong>Resolved</strong> - 📢 We’re pleased to confirm that the earlier Microsoft service disruption has now been resolved. All affected services, including Teams, Outlook, and other Microsoft 365 applications, should be functioning as normal. If you continue to experience any issues, please try restarting your device. For any further assistance, don’t hesitate to contact the Service Desk. Thank you for your patience and understanding. 📢.</p> ]]> Mon, 20 Oct 2025 08:30:00 +0000 https://total-it.instatus.com/incident/cmgyxkls701lavl2lxnvnakwz https://total-it.instatus.com/incident/cmgyxkls701lavl2lxnvnakwz Microsoft 365 Type: Incident Duration: 9 hours and 8 minutes Affected Components: Modern Workplace (Microsoft 365, Exchange, SharePoint, Teams, OneDrive, Cloud Continuity), Emails Oct 9, 11:35:11 GMT+0 - Identified - We have an update from Microsoft, they have identified that an issue within the Azure Front Door (AFD) service is causing intermittent access issues to Microsoft 365 portals leading to wider impact. They are reviewing recent changes that may be contributing to the issue and are actively working on mitigation strategies. Oct 9, 07:00:00 GMT+0 - Investigating - Microsoft currently have an issue that may affect users access to emails, delayed emails, and authentication errors. Also, access to other Microsoft 365 services may be impacted. Current status: They are looking at diagnostic data to isolate the cause of the issue. Oct 9, 11:55:39 GMT+0 - Identified - As Microsoft continue their mitigation efforts, they have successfully recovered 96% of impacted resources, teams are working on recovering the remaining 4% of impacted customers. Oct 9, 16:07:50 GMT+0 - Resolved - We have confirmed from Microsoft that this issue has now been resolved. Type: Incident

Duration: 9 hours and 8 minutes

Affected Components: ,

<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>11:35:11</var> GMT+0</small><br><strong>Identified</strong> - We have an update from Microsoft, they have identified that an issue within the Azure Front Door (AFD) service is causing intermittent access issues to Microsoft 365 portals leading to wider impact. They are reviewing recent changes that may be contributing to the issue and are actively working on mitigation strategies..</p> <p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Investigating</strong> - Microsoft currently have an issue that may affect users access to emails, delayed emails, and authentication errors. Also, access to other Microsoft 365 services may be impacted. Current status: They are looking at diagnostic data to isolate the cause of the issue. .</p> <p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>11:55:39</var> GMT+0</small><br><strong>Identified</strong> - As Microsoft continue their mitigation efforts, they have successfully recovered 96% of impacted resources, teams are working on recovering the remaining 4% of impacted customers..</p> <p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>16:07:50</var> GMT+0</small><br><strong>Resolved</strong> - We have confirmed from Microsoft that this issue has now been resolved..</p> ]]> Thu, 9 Oct 2025 07:00:00 +0000 https://total-it.instatus.com/incident/cmgj8lile059hjlibmbznfszb https://total-it.instatus.com/incident/cmgj8lile059hjlibmbznfszb Microsoft Outlook - Sending / Receiving Emails Type: Incident Duration: 2 hours and 9 minutes Affected Components: Emails Aug 29, 14:38:00 GMT+0 - Resolved - This incident has been resolved. We have received confirmation from some of our previously affected users that they can now send and receive emails. After referencing this with Microsoft, they have also confirmed that this issue should now be resolved. If you continue to have any issues with this, please do contact us and we will look into this for you as soon as possible. Aug 29, 12:58:00 GMT+0 - Investigating - We are currently investigating this incident. This appears to be a global outage on Microsoft 365 Aug 29, 13:36:33 GMT+0 - Identified - ## **Users may experience delays sending and receiving email messages** Issue ID: EX1144276 Affected services: Exchange Online Status: Service degradation Issue type: Incident Start time: 29 Aug 2025, 11:36 BST - First reported failure to Total IT at 13:58. **Scope of impact** Some users who are located in Europe attempting to send or receive Exchange Online email messages may be impacted. **Root cause** An increase in internal service-to-service calls resulted in authentication failures, causing email delays and failures **Current status** 29 Aug 2025, 14:06 BST After analyzing diagnostic date we determined that excessive internal service-to-service calls resulted in authentication failures, causing email delays and failures. We’re throttling these calls to mitigate the issue and provide relief. **Next update by:** Friday 29 August 2025 at 16:00 BST Type: Incident

Duration: 2 hours and 9 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>14:38:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. We have received confirmation from some of our previously affected users that they can now send and receive emails. After referencing this with Microsoft, they have also confirmed that this issue should now be resolved. If you continue to have any issues with this, please do contact us and we will look into this for you as soon as possible..</p> <p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>12:58:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. This appears to be a global outage on Microsoft 365.</p> <p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>13:36:33</var> GMT+0</small><br><strong>Identified</strong> - ## **Users may experience delays sending and receiving email messages** Issue ID: EX1144276 Affected services: Exchange Online Status: Service degradation Issue type: Incident Start time: 29 Aug 2025, 11:36 BST - First reported failure to Total IT at 13:58. **Scope of impact** Some users who are located in Europe attempting to send or receive Exchange Online email messages may be impacted. **Root cause** An increase in internal service-to-service calls resulted in authentication failures, causing email delays and failures **Current status** 29 Aug 2025, 14:06 BST After analyzing diagnostic date we determined that excessive internal service-to-service calls resulted in authentication failures, causing email delays and failures. We’re throttling these calls to mitigate the issue and provide relief. **Next update by:** Friday 29 August 2025 at 16:00 BST.</p> ]]> Fri, 29 Aug 2025 12:58:00 +0000 https://total-it.instatus.com/incident/cmewvla6w003eus1hs4ozsbh0 https://total-it.instatus.com/incident/cmewvla6w003eus1hs4ozsbh0 Potential Microsoft Outtage Type: Incident Duration: 4 hours and 12 minutes Affected Components: Hosted Desktop, Modern Workplace (Microsoft 365, Exchange, SharePoint, Teams, OneDrive, Cloud Continuity) Jul 19, 08:04:28 GMT+0 - Investigating - We are currently investigating this incident. We currently have no reports from any clients or users but as a precaution we are putting all Microsoft Services at risk. Jul 19, 12:16:20 GMT+0 - Resolved - This incident has been resolved. **Crowstrike Outage** Dear Valued Customers and Partners, We are informing you that we are aware of the recent outages affecting Microsoft and CrowdStrike. We want to reassure you that all Total IT systems operate normally and remain unaffected by these issues. ## **Our Commitment to Stability** At Total IT, we prioritise the stability and security of our services. Our comprehensive protection platform is designed to mitigate risks and ensure continuous operation. We have conducted thorough tests and ongoing monitoring to confirm that our services are fully operational and secure. **Proactive Measures** Total IT and our supply chain employs a range of proactive measures to maintain service integrity. System architecture and staged rollout of updates are designed to prevent disruptions and ensure seamless service for our customers. Type: Incident

Duration: 4 hours and 12 minutes

Affected Components: ,

<p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>08:04:28</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. We currently have no reports from any clients or users but as a precaution we are putting all Microsoft Services at risk..</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>12:16:20</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. **Crowstrike Outage** Dear Valued Customers and Partners, We are informing you that we are aware of the recent outages affecting Microsoft and CrowdStrike. We want to reassure you that all Total IT systems operate normally and remain unaffected by these issues. ## **Our Commitment to Stability** At Total IT, we prioritise the stability and security of our services. Our comprehensive protection platform is designed to mitigate risks and ensure continuous operation. We have conducted thorough tests and ongoing monitoring to confirm that our services are fully operational and secure. **Proactive Measures** Total IT and our supply chain employs a range of proactive measures to maintain service integrity. System architecture and staged rollout of updates are designed to prevent disruptions and ensure seamless service for our customers..</p> ]]> Fri, 19 Jul 2024 08:04:28 +0000 https://total-it.instatus.com/incident/clysezi3p42101hcoee73i9j08 https://total-it.instatus.com/incident/clysezi3p42101hcoee73i9j08 IMPORTANT: Email Delivery Inbound & Outbound Type: Incident Duration: 6 hours and 49 minutes Affected Components: Modern Workplace (Microsoft 365, Exchange, SharePoint, Teams, OneDrive, Cloud Continuity) Jun 7, 15:50:00 GMT+0 - Resolved - This incident has been resolved. Jun 7, 09:01:00 GMT+0 - Investigating - **IMPORTANT** We are currently investigating an issue with inbound and outbound email delivery across multiple clients. We are actively working and triaging with multiple vendors to identify responsibility and rectify the issue. Further updates will be posted here. We will engage business continuity plans for clients we hold these for and start a workaround process. Jun 7, 10:15:39 GMT+0 - Identified - We have identified the vendor that has the issue, and are working closely with them to resolve it. Hornet Security that process inbound and outbound emails to remove spam and unsolicited emails currently has an outage. They are providing updates via a status portal: [status.hornetsecurity.com](http://status.hornetsecurity.com) Jun 7, 10:50:00 GMT+0 - Monitoring - We have implemented a workaround and are currently monitoring the situation. Type: Incident

Duration: 6 hours and 49 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>15:50:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>09:01:00</var> GMT+0</small><br><strong>Investigating</strong> - **IMPORTANT** We are currently investigating an issue with inbound and outbound email delivery across multiple clients. We are actively working and triaging with multiple vendors to identify responsibility and rectify the issue. Further updates will be posted here. We will engage business continuity plans for clients we hold these for and start a workaround process..</p> <p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>10:15:39</var> GMT+0</small><br><strong>Identified</strong> - We have identified the vendor that has the issue, and are working closely with them to resolve it. Hornet Security that process inbound and outbound emails to remove spam and unsolicited emails currently has an outage. They are providing updates via a status portal: [status.hornetsecurity.com](http://status.hornetsecurity.com).</p> <p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>10:50:00</var> GMT+0</small><br><strong>Monitoring</strong> - We have implemented a workaround and are currently monitoring the situation..</p> ]]> Fri, 7 Jun 2024 09:01:00 +0000 https://total-it.instatus.com/incident/clx4hrbo646562ban4rz0yevfo https://total-it.instatus.com/incident/clx4hrbo646562ban4rz0yevfo Virgin Media Ethernet Outtage Type: Incident Duration: 17 hours and 6 minutes Affected Components: Total IT Direct Internet Access (Openreach / Virgin / 6DG / Gamma / Colt) Apr 4, 15:44:51 GMT+0 - Investigating - We are currently investigating reports of a major outage across multiple Virgin media ethernet circuits. If your site is down please call us on 01908870360 to discuss activating business continuity plans. Apr 4, 15:58:12 GMT+0 - Identified - We are seeing unconfirmed reports from Network monitoring team of connections restoring. Further update to follow as we obtain confirmation. Apr 4, 16:47:22 GMT+0 - Monitoring - The majority of circuits appear to have come back up and are holding steady for now. We will continue monitoring and provide any updates here. If you are still experiencing an outage please get in touch 01908870360 Apr 5, 08:04:17 GMT+0 - Monitoring - Circuits have remained stable since 19:00 GMT, we haven't had any further statements from Virgin Media. Next update from us will be around 10:00. Apr 5, 08:51:05 GMT+0 - Resolved - The service has been stable since 19:00 BST. We believe this incident has now been resolved. For peace of mind, please make all relevant checks to ensure that your service(s) are working as expected and if you are still having any issues with connectivity please contact our service desk on 01908870360. Type: Incident

Duration: 17 hours and 6 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>15:44:51</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating reports of a major outage across multiple Virgin media ethernet circuits. If your site is down please call us on 01908870360 to discuss activating business continuity plans..</p> <p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>15:58:12</var> GMT+0</small><br><strong>Identified</strong> - We are seeing unconfirmed reports from Network monitoring team of connections restoring. Further update to follow as we obtain confirmation..</p> <p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>16:47:22</var> GMT+0</small><br><strong>Monitoring</strong> - The majority of circuits appear to have come back up and are holding steady for now. We will continue monitoring and provide any updates here. If you are still experiencing an outage please get in touch 01908870360.</p> <p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>08:04:17</var> GMT+0</small><br><strong>Monitoring</strong> - Circuits have remained stable since 19:00 GMT, we haven't had any further statements from Virgin Media. Next update from us will be around 10:00..</p> <p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>08:51:05</var> GMT+0</small><br><strong>Resolved</strong> - The service has been stable since 19:00 BST. We believe this incident has now been resolved. For peace of mind, please make all relevant checks to ensure that your service(s) are working as expected and if you are still having any issues with connectivity please contact our service desk on 01908870360. .</p> ]]> Tue, 4 Apr 2023 15:44:51 +0000 https://total-it.instatus.com/incident/clg2flgfw745322s9oi8fl6rznq https://total-it.instatus.com/incident/clg2flgfw745322s9oi8fl6rznq